Why don’t they think?

I sent a request to the National Library Board to get a book by Don Knuth in the library. Here’s their reply:

Dear Sir/ Madam,

Thank you for the recommendation.

Your request has been received. We shall respond to you as soon as we can.

This is a computer generated message to acknowledge receipt of your email.

Collection Development Librarian.

Library Support Services.

Visit “The Legacy of Tan Kah Kee and Lee Kong Chian” Exhibition at the National Library Building, Level 10 from now till 31 Dec 08. Admission is free. Visit http://thelegacy.nl.sg/ for more information.

Yishun and Choa Chu Kang Public Libraries will be moving! Yishun Public Library will close on 13 Oct 08 and re-open on 14 Nov 08. Choa Chu Kang Public Library will close on 1 Nov 08 and re-open on 21 Nov 08. Visit http://www.pl.sg for more information on the new locations.


If you are not the intended recipient of this communication, please notify the sender and delete this email. As it may contain confidential or official information, do not retain or disclose the contents of this message to any person as it may be an offence under the Official Secrets Act (Cap 213).

Why, oh why, do these stupid autoreplies have to have these disclaimers? Also, why is the OSA invoked? Unthinking minds and cluelessness permeates the civil service!

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